Serin AI - Candidate Terms of Service

Effective Date: 13/07/2026 Last Updated: 13/07/2026

These Terms of Service ("Terms") govern your use of the Serin AI platform as a job candidate ("Candidate," "you"). By creating an account, you agree to these Terms and to our Master Privacy & AI Policy and, where applicable, our Biometric Data Notice, each incorporated by reference.

1. What Serin Is

Serin AI ("Serin," "we") is a technology platform that hiring organizations ("Organizations") use to conduct AI-assisted interviews. Except where Serin acts as the hiring organization, Serin is not your employer or prospective employer, does not make hiring decisions, and is not a party to any employment relationship between you and an Organization. Use of Serin does not guarantee an interview, an offer, or any employment outcome.

2. Eligibility

You must be at least the minimum legal working age in your jurisdiction to create an account. You must provide accurate information during registration and keep your account credentials confidential. You are responsible for all activity under your account.

3. The Interview Process

3.1 What Happens During an Interview

When you participate in a Serin interview, the session involves: an AI system that conducts and/or assists in conducting the interview; recording of video, audio, and screen content as disclosed at account creation and re-confirmed immediately before each session; AI-based evaluation of your responses; and, where enabled, integrity/proctoring monitoring (mouse movement, eye-gaze patterns, behavioral signals).

3.2 Recording and Sharing Acknowledgment

You acknowledge and agree that your interview session is recorded and that the Organization to which you applied may view your recording through a view-only, time-limited, access-logged link. Serin does not provide Organizations with download access to recordings, and does not share your raw biometric data with any Organization under any circumstances.

3.3 AI Evaluation and Mandatory Human Review if Flagged

AI-generated scores, flags, and summaries are evaluation aids only. Serin requires Organizations using the platform to conduct human review before relying on AI-generated recommendations. Serin cannot independently verify or guarantee each Organization's compliance. While Serin recommends independent human review, the Organization is solely responsible for ensuring it occurs. Organizations are contractually required to perform human review before adverse decisions. Serin is not responsible if an Organization fails to comply. If an Organization fails to conduct this review and any compromise arises, the entire responsibility lies with the Organization. You may request an explanation of the factors that influenced your AI-generated assessment at any time (see Section 7).

3.4 Proctoring Flags Are Not Findings of Misconduct

An AI-detected proctoring flag (e.g., a window switch, a connectivity drop, an unusual gaze pattern) is a signal for human review, not a determination of wrongdoing. No candidate will be automatically disqualified, rejected, or penalized based on an unreviewed AI flag. Flags arising from disability-related behavior (involuntary movement, eye conditions, speech differences, assistive technology use) will not be treated as integrity concerns once an accommodation has been noted on your profile (Section 5).

4. Candidate Conduct

During an interview, you agree not to: use unauthorized materials or third-party assistance not permitted by the Organization's stated interview rules; impersonate another individual; attempt to manipulate, disable, or circumvent recording or proctoring systems; or otherwise misrepresent your identity or qualifications. A substantiated, human-reviewed violation of this section means the Organization may disqualify the candidate from that specific application; it will not result in restriction of your Serin account without separate notice and an opportunity to respond, except in cases of confirmed identity fraud.

5. Accommodations

If you require an accommodation — additional time, an alternative assessment format, a waiver of eye-tracking or webcam requirements due to a disability, sign-language interpretation, or a support person — request it via email at least 5 business days before your scheduled interview where feasible, or as soon as practicable otherwise. Requesting, or being granted, an accommodation will never be used to your disadvantage in scoring or evaluation, and is not visible to the Organization as part of your performance data without your separate consent.
To ensure your interview session is properly configured, you must request the accommodation directly from the hiring Organization and concurrently notify Serin at contact@serin-ai.com.

6. Alternative Evaluation and Live Interview Requests

If you wish to request a live, face-to-face interview, or an assessment conducted exclusively by a human reviewer, you must contact the hiring Organization directly. Serin does not coordinate, authorize, or administer these alternative evaluation arrangements; the responsibility for initiating and managing such requests rests entirely between you and the Organization. This option is available to all candidates, including those with disabilities.

7. Appeals and Review Rights

You may request the following from the Organization, subject to their internal policies:

Score review — a re-examination of your AI-generated score against the interview recording.
Proctoring flag appeal — a submission of context or explanation for a flagged event.
Explanation of AI assessment — a summary of the factors that contributed to your score.

Serin does not facilitate, review, approve, or coordinate these requests, nor do we manage the resulting appeal or review process. The hiring Organization is solely responsible for processing and responding to these matters. To initiate any such request, you must contact the Organization directly through their provided channels. These rights exist independently of, and in addition to, your data protection rights under the Master Privacy & AI Policy.

8. No Guarantee of Outcome

Serin makes no representation regarding the likelihood of any candidate receiving an interview, advancing in a hiring process, or receiving an offer. All such decisions are made solely by the Organization.

9. Intellectual Property

You retain ownership of the substantive content of your interview answers. By participating, you grant Serin a limited, non-exclusive license to record, process, store, and transmit that content solely for the purposes described in the Master Privacy & AI Policy (interview delivery, AI evaluation, and sharing with the relevant Organization). This license terminates upon deletion of the underlying data per our Data Retention Schedule, except where retention is required for legal or audit purposes as disclosed in that Policy. Serin retains ownership of AI-generated analyses, models, scores, metadata, derived features, transcripts, and reports.

10. Disclaimers

THE PLATFORM IS PROVIDED "AS IS." SERIN DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, AND IS NOT RESPONSIBLE FOR HIRING DECISIONS, JOB OFFERS, OR EMPLOYMENT OUTCOMES, WHICH ARE MADE SOLELY BY THE ORGANIZATION. NOTHING IN THIS SECTION LIMITS ANY STATUTORY RIGHT THAT CANNOT LAWFULLY BE WAIVED, INCLUDING RIGHTS UNDER GDPR, BIPA, OR THE DPDP ACT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERIN’S AGGREGATE LIABILITY TO YOU ARISING OUT OF YOUR USE OF THE PLATFORM SHALL NOT EXCEED 5,000 INR. THIS LIMITATION SHALL NOT APPLY TO LIABILITY ARISING FROM (A) CLAIMS THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING STATUTORY DAMAGES UNDER DATA PROTECTION LAWS SUCH AS BIPA, GDPR, OR THE DPDP ACT, OR (B) INSTANCES OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. [Note: This liability cap is not intended for U.S. federal government agency customers. Liability for such engagements is subject to a separate Federal Addendum incorporating FAR-prescribed terms.]

12. Termination

You may close your account at any time. Mail at contact@serin-ai.com and our team will proceed with the deletion of your account data per our Retention Schedule, subject to data we are legally required to retain. We may suspend or terminate an account for confirmed fraud, identity misrepresentation, or violation of Section 4, with notice and an opportunity to respond except where immediate suspension is necessary to prevent harm.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, with the courts of Ahmedabad, Gujarat having exclusive jurisdiction, without regard to conflict-of-law principles. Nothing in this Section limits or overrides any mandatory consumer protection or data protection rights applicable under the laws of your country or jurisdiction of residence where such rights cannot be waived. Any disputes arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India. Where Serin services are provided in connection with a U.S. federal government agency customer, this Section does not apply; disputes are governed by applicable U.S. federal law and forum requirements instead.

14. Changes to These Terms

We will notify you by email or in-platform notice of material changes before they take effect. Continued use after the effective date constitutes acceptance of updated Terms, except where independent consent is legally required for a specific new use.

15. Contact

contact@serin-ai.com

A 327, Money Plant High Street, Nr BSNL Office, Beside Shell Petrol Pump, Jagatpur Road, S G Road, Ahmedabad- 382470

Sub-processors: A current list of sub-processors is maintained within internal Documents of Serin and updated with 5-day advance notice to Organizations before any new sub-processor is engaged. All sub-processors are bound by data processing agreements requiring security measures equivalent to our own and prohibiting independent use of the data. If anyone needs this information, they can request it at contact@serin-ai.com.

*Biometric Data Notice: Please note that there are no biometric features implemented currently; these features are in the future scope of development and are currently under the development pipeline.